Refund policy
# Return & Refund Policy
## Return & Refund Policy
At CRAFT VASTRA, customer satisfaction is our priority. We strive to deliver high-quality products that meet your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
---
## Return Eligibility
Returns may be accepted under the following conditions:
- Product received is damaged or defective.
- Product received is different from the item ordered.
- Product has a manufacturing defect.
- Return request is raised within 7 days of delivery.
To be eligible for a return:
- The product must be unused and unwashed.
- Original tags and packaging must be intact.
- Product must be returned in its original condition.
- Proof of purchase/order confirmation must be provided.
---
## Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse or improper handling.
- Products returned without original tags or packaging.
- Customized, altered, or special-order products.
- Products purchased during clearance or final sale promotions unless damaged or defective.
---
## Return Process
### Step 1
Contact our customer support team within 7 days of receiving your order.
### Step 2
Provide:
- Order Number
- Product Images
- Reason for Return
### Step 3
Our team will review the request and provide return instructions.
### Step 4
Once approved, return the product to the address provided by our support team.
---
## Refund Policy
Refunds will be processed after the returned product has been received and inspected.
Approved refunds will be issued through the original payment method used during purchase.
### Refund Processing Time
- UPI Payments: 3–5 Business Days
- Credit/Debit Cards: 5–7 Business Days
- Net Banking: 5–7 Business Days
- Wallet Payments: 3–5 Business Days
Processing times may vary depending on your payment provider.
---
## Replacement Policy
If the product received is damaged, defective, or incorrect, customers may choose a replacement instead of a refund, subject to product availability.
---
## Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
- Notify us within 48 hours of delivery.
- Share clear photographs of the product and packaging.
- Our team will investigate and provide a resolution as quickly as possible.
---
## Cancellation Policy
Orders may be cancelled before shipment.
Once an order has been shipped, cancellation requests cannot be accepted and the order will be subject to the Return Policy.
---
## Shipping Charges
- Original shipping charges are non-refundable unless the return is due to an error on our part.
- Return shipping costs may be borne by CRAFT VASTRA in cases of defective, damaged, or incorrect products.
---
## Contact Us
For return, refund, or replacement requests:
📧 Email: support@craftvastra.com
🌐 Website: www.craftvastra.in
---
### CRAFT VASTRA
**Weave Heritage. Wear Pride.**
Committed to quality, customer satisfaction, and a seamless shopping experience.